Payment & Shipping

Payment & Dispatch Times

Payment is accepted by Paypal only at present. 

Dispatch time is usually 3-5 working days. For personalised items you should allow at least 10 working days before dispatch especially at busy times. If you do require an item by a specific date, I will do my best to accommodate. 

When ordering any cross stitch items which will need stitching please allow at least 30 days before dispatch.

UK Shipping

This website is currently set up for UK shipping only. Shipping costs start at £2.00 and items are sent by Royal Mail Second Class Signed for. Spend over £40 to qualify for free shipping in the UK! Proof of posting is always obtained. 

Please note I use recycled packaging wherever possible.


International Shipping

International shipping can be arranged on request and items will be sent by Royal Mail International Standard. Proof of posting is always obtained. 


Please contact me directly for this service. Prices start at £3.95.

Returns

Items can be returned for a full refund within 14 days if you change your mind. Buyer pays the return postage and refund will be excluding my postage costs.

Returns cannot be accepted for earrings or personalised items.

In the rare event that an item arrives damaged, I will fully refund or replace on receipt of the item back to me.

Contact

Email - crefftauhendy@yahoo.com

Facebook - www.facebook.com/crefftauhendy


I will respond to messages as quickly as I can - usually within 24-48 hours.

Privacy

Any personal information collected via transactions on this website will not be shared with any other organisation.